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If you do not wish to be bound by this arbitration agreement, you must notify us of your desire to do so within 30 days of initiating Service, or, if you have never had the opportunity to opt out of arbitration, within 30 days of the date of the change notice giving you the opportunity.

To do so, please visit and follow the instructions on that site.

"Dispute" shall be given the broadest possible meaning and shall include any dispute, claim, or controversy arising from or relating to this Agreement or Services and/or Products provided under this Agreement, including but not limited to: (1) all claims for relief and all theories of liability, whether based in contract, tort, statute, regulation, ordinance, fraud, or misrepresentation; (2) all disputes regarding the validity, enforceability or scope of this arbitration agreement (with the exception of its class action waiver); (3) all disputes that arose before this Agreement; (4) all disputes that arise after the termination of this Agreement; and (5) all disputes that are the subject of a putative class action in which no class has been certified.

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· You waive your right to institute or participate in class action litigation against Metro PCS.

· You will provide Metro PCS with accurate information about yourself.

Customers may get billing and account information, sign up for paperless billing, request duplicate bills, learn about energy assistance programs, make payment arrangements, enroll in the budget payment plan, get information on service orders, find no-fee bill payment sites and more!

If there is a need to speak with a customer representative, that option is available during normal business hours.

Introducing our new, improved Interactive Voice Response (IVR) telephone communication system!

We have added more functionality and flexibility to our IVR.

and any of its controlled subsidiaries, assignees, and agents ("us," "we," "our" or "Metro PCS").

Certain other laws may also govern our provision of Services to you and such laws are incorporated in their entirety by this reference into this Agreement as if set forth in this Agreement.

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