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Part One detailed the causes of conflict in health care, explored the hidden costs of conflict, and explained the three stages of the conflict model. Nursing managers spend between 25 and 40 percent of their time dealing with conflict, according to various surveys and estimates.
In such situations, we can describe an individual's behavior along two dimensions: (1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness, the extent to which the person attempts to satisfy the other person's concerns.
These two basic dimensions of behavior define five different modes for responding to conflict situations: Each of us is capable of using all five conflict-handling modes.
None of us can be characterized as having a single style of dealing with conflict.
But certain people use some modes better than others and, therefore, tend to rely on those modes more heavily than others—whether because of temperament or practice.
Each of us has characteristics inherent in our personality style that reflect our unique wants, needs, and values.
Similarly, we all have a characteristic style or manner in which we deal with conflict.
You'll gain the most value-added knowledge from your TKI assessment by deeply understanding the five modes, their two underlying dimensions (assertiveness and cooperativeness), and the three diagonal dimensions on the TKI Conflict Model.
During our 3-hour GROUP Training in Conflict Management, Dr.
The TKI has been the leader in conflict resolution assessment for more than forty years.Tags: Adult Dating, affair dating, sex dating