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We all expect a lot from customer service especially because we feel that we deserve the best service possible.

We do; however, customer agents are not magicians, executives or managers.

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You will definitely need some information ready for verification especially if you are calling in behalf of someone else like your spouse.

Also get a pen and paper ready beside you so you could write down any reference numbers, addresses or contact person details in case it will be given to you.

Don’t just jot down some garbled handwritten texts to make sure you don’t get something wrong.

Also, don’t forget to repeat the information so that the representative can verify it for you.

AARP Fraud Watch Network Ambassador and expert Frank Abagnale offers 10 easy steps to help beat identity thieves.

Alert Please be advised that the New Jersey Division of Gaming Enforcement (DGE) has become aware of a telephone scam which is perpetrated by a caller who identifies himself as a gaming agent with the DGE.

Tax season is over, and AARP Tax-Aide in Utah did another outstanding job helping low-to-moderate income taxpayers in the state file their taxes at no charge and on time!

This year, over 6,700 returns were completed at 32 sites around the state by 106 volunteer preparers.

The settlement provides for changes to Palmco’s business practices, restitution for customers, civil penalties and reimbursement of the State’s attorneys’ fees and investigative costs.

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