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It doesn't help that Intuit thus far hasn't fallen over itself to make things right with its customers.And while it's dithered, its stock has withered: Intuit shares have lost 7.25% this year through Friday, much worse than the 3% decline suffered by the S&P 500 index. Users of the Turbo Tax deluxe edition, which sells for a list price of .99 but can be found almost everywhere for .99, have discovered that for the first time, the program won't allow them to file tax schedules C, D, E or F automatically with their tax returns.Intuit's Turbo Tax software program long has been the king of do-it-yourself tax preparation, with nearly 30-million customers and a market share of 60-65%.

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Turbo Tax then informs them they have to upgrade to the "Premier" edition, which costs another $25-$30, or even to the "Home & Business" version, which is priced $10 above Premier.

Some commentators have observed that there's a work-around, but it's unsatisfactory--Deluxe users can fill out their schedules manually, but then the documents can't be filed electronically with the rest of the federal return.

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Hints of this change are present on the Deluxe program's packaging, but in a very obscure way.

Many users discover the problem only when they get to the point in doing their taxes where they have to start plugging information into those schedules.Intuit says it's aware of the complaints, it's "sorry for the anger and frustration we have caused many longtime customers," and pledges to resolve the complaints "to their satisfaction" if they'll just call. The uproar over Turbo Tax started almost immediately after New Year's Day, and has been spread by personal finance experts and by word of mouth ever since.For Intuit, the day of reckoning for its tax-preparation software franchise may arrive a lot sooner than April 15. Follow @hiltzikm on Twitter, see our Facebook page, or email [email protected] buys more than one program per year so they might compare, say, Turbo Tax to H&R Block--who wants to do their taxes twice?Most people will stick with the same program year after year as long as they're reasonably satisfied with it and don't have a reason to change; since learning the ins and outs of a whole new program is the very definition of a pain in the rear.Evidently, however, its vision was obscured by the dollar signs dancing in its head, 30 bucks at a time.

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